Data Protection
We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
1. Information We Collect
We collect information that you provide directly to us, such as when you create an account, update your profile, purchase tickets, or communicate with us. This includes:
- Name and contact information (email, phone number, address)
- Payment information (processed securely by third-party providers like Stripe)
- Transaction history and booking records
- Profile information and preferences
- Communication records with our support team
2. How We Use Information
We use the information we collect to operate, maintain, and improve our services, such as:
- Processing your ticket orders and sending confirmations
- Providing customer support and responding to inquiries
- Sending you technical notices, updates, and security alerts
- Detecting and preventing fraud and unauthorized access
- Personalizing your experience and recommending events
- Analyzing usage patterns to improve our platform
3. Data Sharing
We do not sell your personal information. We may share data with:
- Event Organizers: For events you have registered for, to verify attendance and communicate event details
- Payment Processors: To process your transactions securely (Stripe, PayPal)
- Service Providers: Third-party services that help us operate our platform (hosting, analytics)
- Legal Requirements: When required by law or to protect our rights and safety
Your Control: You can manage your privacy settings in your account dashboard and opt-out of marketing communications at any time.
4. Security Measures
We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Our security measures include:
- SSL/TLS encryption for all data transmission
- Secure payment processing through certified providers
- Regular security audits and updates
- Access controls and authentication systems
- Data backup and recovery procedures
5. Your Rights
Under GDPR and other privacy laws, you have the right to:
- Access your personal data and receive a copy
- Rectify inaccurate or incomplete data
- Request deletion of your personal data
- Object to processing of your data
- Data portability (receive your data in a structured format)
- Withdraw consent at any time
6. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@eventplace.com or through our contact page.